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Welcome to LYBL!
We’re a small creative shop, and every order is prepared with care. Since many of our products are customized or made to order, we recommend reading through the information below before placing your order.
If you still have questions, feel free to reach out to us through our social media pages or email.
GENERAL FAQs
GENERAL FAQs
Where is @studiolybl based?
Where is @studiolybl based?
@studiolybl is based in Davao City, Philippines.
We accept orders from Davao and other areas across the Philippines.
Can I request a custom design?
Can I request a custom design?
Yes! Depending on the product, we may offer customization options such as names, photos, colors, layouts, or other details.
Please check the specific product listing for available customization options.
Can I see a proof before my order is printed?
Can I see a proof before my order is printed?
For products that require a custom layout or design, a proof may be provided depending on the product.
Please make sure all details you provide are correct before approving your design.
Can I see a proof before my order is printed?
Can I see a proof before my order is printed?
Please contact us as soon as possible if you need to make changes.
Once an order has already been processed, designed, printed, or prepared for shipping, changes may no longer be possible.
RETURNS, REFUNDS & CANCELLATIONS
RETURNS, REFUNDS & CANCELLATIONS
Can I cancel my order?
Can I cancel my order?
Yes, as long as your order has not yet entered production.
If you need to cancel your order, please contact us as soon as possible. Once your order has already been designed, printed, customized, or prepared for shipping, cancellation may no longer be possible.
If your cancellation is approved, any applicable refund will be processed through the original payment method or another available payment method.
Can I change my order after placing it?
Can I change my order after placing it?
If you need to change something in your order, please contact us as soon as possible.
We’ll do our best to accommodate changes before production starts. However, once an order has already been designed, printed, or prepared, changes may no longer be possible.
Please double-check your product options, customization details, names, photos, and other information before submitting your order.
Can I return or exchange my order?
Can I return or exchange my order?
Because most LYBL products are customized, personalized, printed, or made to order, we generally do not accept returns or exchanges due to change of mind.
This includes orders where you selected the wrong option, size, finish, design, or other customization details.
If there is an issue with your order caused by LYBL, please contact us so we can review the situation and find an appropriate solution.
What if I receive the wrong or incomplete order?
What if I receive the wrong or incomplete order?
If you receive an item that is different from what you ordered, or if something is missing from your package, please contact us within 48 hours of receiving your order.
Please provide your order number and clear photos of the items you received so we can verify the issue.
If the mistake was made by LYBL, we’ll work with you to provide an appropriate resolution.
What if I receive a damaged or defective item?
What if I receive a damaged or defective item?
If your order arrives damaged or has a significant production defect, please contact us within 48 hours of receiving your parcel.
Please send us:
Your order number
Clear photos of the damaged or defective item
Photos of the packaging and shipping label
A short video, if possible
We’ll review the issue and determine the appropriate resolution, which may include a replacement, reprint, or other solution depending on the situation.
Can I get a refund if I change my mind?
Can I get a refund if I change my mind?
Generally, no.
Since many LYBL products are customized or made to order, we cannot offer refunds simply because you changed your mind after the order has been processed or production has started.
Before placing your order, please make sure you are happy with your selected product, options, customization details, and submitted files.
If you’re unsure about anything before ordering, feel free to message us first. We’re happy to help you check before you proceed.
STILL HAVE QUESTIONS?
STILL HAVE QUESTIONS?
If you have a question that isn't answered here, feel free to reach out.
We’re still growing and improving our little shop, so your questions and feedback also help us make the LYBL ordering experience better.
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